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PPMC conducts 15th Management Review with Outstanding Customer Satisfaction Results

May 21, 2025

AUTHOR: JGCB

Description:

Poro Point Management Corporation (PPMC) held its 15th Management Review on May 20, 2025, at the PPMC Administration Building. This regular review serves as a platform for performance evaluation, ensuring alignment with corporate strategic objectives and driving continuous improvement across all departments.

During the session, management presented key performance indicators and significant achievements, including the 2024 Customer Satisfaction Measurement (CSM) results. PPMC achieved an exceptional customer satisfaction rating of 98.45% for external services and 99.85% for internal services, substantially exceeding established benchmarks and demonstrating the corporation’s steadfast dedication to service excellence and stakeholder engagement.

PPMC appreciates the workforce, management team, and valued stakeholders for their continued support and productive collaboration. PPMC remains dedicated to its commitment in maintaining the highest standards of operational performance, accountability, and quality in line with its mandate.

Poro Point Management Corporation

The Poro Point Freeport Zone used to house the former Wallace Air Station. The enactment of Republic Act 7227 (Bases Conversion and Development Act) on March 19, 1992 and Proclamation No. 216 on July 27, 1993 effectively transferred the stewardship of the Freeport to the Bases Conversion and Development Authority (BCDA) to facilitate its conversion into a productive economic growth center.

Gov. Joaquin L. Ortega Ave. (Formerly Pennsylvania Ave.) San Fernando City 2500, La Union Philippines

Tel No. (+63) (72) 242-40-16; (+63) (72) 610-48-09 Fax No. 242-0683